IRS Taxpayer Advocate Service (TAS) Applications and Follow-ups
DIY Step-by-Step Guide
(No agent or lawyer)
1) Determine Whether TAS Can Help You: Review eligibility and program information on the official TAS website:https://www.taxpayeradvocate.irs.gov/
TAS generally helps when: You are facing imminent financial hardship, or The IRS has not responded or resolved your issue within 30 days. Cost: Free. TAS services are provided at no charge by the IRS.
2) Complete IRS Form 911 – Request for Taxpayer Advocate Service Assistance: Download Form 911: https://www.irs.gov/forms-pubs/about-form-911
Fill out: ● Your full legal name and contact details. ● Description of the tax issue or delay. ● Type of hardship or economic impact. ● Tax years and forms involved (e.g., 2023 Form 1040, 941, etc.). ● Your signature and date.
3) Attach Supporting Documents: ● IRS notices or letters related to the issue. ● Proof of financial hardship (bank statements, bills, termination letters). ● Copies of previous IRS correspondence or appeals.
4) Submit Form 911:Mail to your local TAS office (see directory below):https://www.taxpayeradvocate.irs.gov/contact-us/Alternatively, you can mail directly to:Taxpayer Advocate Service, Internal Revenue ServiceP.O. Box 11996, San Antonio, TX 78288
5) Wait for Assignment and Follow-Up: ● A TAS case advocate will usually contact you within 7–10 business days. ● Provide any additional documentation promptly. ● Track your case using the reference number issued upon acknowledgment.
6) If No Response Within 30 Days: You can follow up directly at 1-877-777-4778 (TAS hotline) or through your regional TAS office.
Common Mistakes People Make
● Submitting incomplete Form 911 (missing personal or tax details). ● Failing to attach supporting documents showing hardship or delay. ● Sending your form to the wrong IRS Advocate office. ● Filing multiple duplicate requests — this can slow processing. ● Not following up after initial acknowledgment.
Documents & Information Needed
● Most recent tax return(s). ● IRS correspondence or notice numbers. ● Taxpayer Identification Number (SSN or ITIN). ● Proof of hardship (bank statements, eviction notice, termination letter, etc.). ● Copies of any prior IRS communications or filings. ● Authorization letter (if a representative is submitting on your behalf).
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